Switching IT Provider
Moving to Infinity is easy.
We facilitate a seamless transition by effectively managing all communication, data collection, and hardware exchanges with your previous IT support company, vendors, and other relevant parties. Our objective is to ensure a smooth and efficient transition process for your business.
How does your current IT support measure up?
Check that your MSP is providing each of these critical services. If you are unsure that your provider is helping your business, contact us for a free consultation. We recommend verifying that your Managed Service Provider (MSP) is offering each of these crucial services to ensure that your business is receiving the necessary IT support. If you have any doubts regarding the effectiveness of your current provider, we invite you to contact us for a complimentary consultation.
Answering your calls
As a valued client, you are entitled to receive prompt and efficient IT support. Your IT team should be readily available to answer your requests and provide high-quality assistance.
Conducting proactive monitoring and management of your critical systems
In the event of critical systems and server issues, it is imperative that your IT support team is proactively notifying you, rather than the other way around.
Establishing a business continuity and disaster recovery plan (BCDR)
We recommend inquiring with your IT support team about implementing the 3-2-1 backup rule. This involves having three copies of your data on two separate mediums, with at least one copy stored off-site.
Providing spam and DNS filtering
To ensure protection against accidental clicks and phishing attacks, it is imperative that your IT support provider offers DNS and spam filtering services.
Providing unlimited support
As the level of IT support needed can vary, it is crucial to have access to a support team that is available at to provide assistance as required.
Communicating regularly during your projects and support tickets.
Your IT support provider should maintain open communication with you and provide regular updates whenever they are making changes to your network. This is crucial in keeping your team and customers informed.
Providing consistent and transparent billing
An exceptional IT provider aims to simplify the accounting process and assist in cost management. Accordingly, you should receive a consistent, transparent monthly invoice without any unforeseen fees.